Returns and Echange

At eWear, we are committed to ensuring your complete satisfaction with our denim jeans. Our “Everyday Wear” promise extends to our Returns and Exchange policy, designed to provide you with a seamless experience. Here’s how our process works:

1. Exchange Policy: If you’re not fully satisfied with your purchase, you can exchange the denim jeans within 14 days of receipt. Please ensure that the items are unworn, unwashed, and in their original packaging with all tags attached.
2. Initiating a Exchange: To start the exchange process, contact our customer support team at support@ewear.pk or call us at +92 330 3217774. Provide your order number and reason for the exchange.
3. Exchange Instructions: Once your exchange request is approved, we’ll send you detailed instructions on how to exchange the item. Please follow these instructions carefully to ensure a smooth process.
4. Exchange Shipping: The cost of shipping is generally the responsibility of the customer unless the exchange is due to a defect or error on our part. We recommend using a trackable shipping service for exchange.
5. Exchange Process: Once we receive and inspect the exchange item, we will process your exchange. The exchange product will be delivered to the customer.
6. Exchange Timing: Please allow up to 10 business days for the exchange to be processed. This timing may vary depending on your shipping address.
7. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately. We’ll arrange for a replacement.
8. Non-Returnable Items: Please note that items marked as final sale or clearance are not eligible for exchange. Be sure to check the product description before purchasing.
9. Customer Support: For any questions or concerns about returns or exchange, our customer support team is here to help. Reach out to us via email at support@ewear.pk or by phone at +92 330 3217774.
10. Feedback: We value your feedback and use it to improve our products and services. If you have any comments about your return experience, please share them with us.

At eWear, we strive to make your shopping experience as enjoyable as possible. Our Returns and exchange policy reflects our commitment to quality and customer satisfaction. Thank you for choosing eWear, where “Everyday Wear” means exceptional service and style.